Policies

Ordering
Catering orders are accepted via CaterTrax, the online ordering system; www.AVIserves.com/OrlandoHealth.  Our catering team will confirm orders within 24 hours.  Disposable plates, utensils, and serviceware are included with all orders.

Deliveries
Delivery times are accommodated on a first come first serve basis. After hour and weekend catering events may be subject to additional delivery or staffing charges.

Ordering Requirements
We ask for a minimum of 48 hours notice for all catering orders. Last minute orders are welcome upon availability.

Payment Options
AVI accepts all major credit cards and company checks.  Approved clients may bill their cost centers or charge accounts.

Cancellation Policy
We require 24 hours notice to cancel an order.  Orders cancelled within 24 hours are subject to charges.

Specialty Linen, Rental Equipment, Flowers & Decor

Please ask about how we can help enhance your event.  Specialty linens, rented flowers and decor are available upon request. China service is available upon request for an additional charge. Unreturned equipment will be charged at full cost.

Staffing
AVI Catering can provide servers/bartenders for events.  Staffing is charged at $25 per server/bartender per hour, 4 hour minimum. Staffing requests must be made at
least 72 hours prior to event dates.